Shipping & Returns

Free In-store Pickup Option:

Orders are delivered to store locations once a week as follows: Wasilla- Tuesday, Eagle River- Tuesday, Palmer- Wednesday.  Order must be placed by 8 a.m. Monday (for Wasilla and Eagle River) or Tuesday (for Palmer) to be delivered that week. You will receive a text message when your order is ready for pick-up.

Shipping to U.S. and U.S. Military:

  • Shipping rates increased due to USPS raising their rates on January 21, 2024.  
  • All products are shipped via the United States Postal Service.
  • Valid USPS addresses only.
  • The shipping rates are calculated at checkout and based on shipping location and weight of products ordered.  Options are both Priority and Ground Advantage Shipping rates.
  • Shipping times can be 1-3 weeks from Alaska when using Ground Advantage (despite the shipping estimates by USPS in the cart).  Please consider those shipping times when choosing Ground Advantage.
  • Customers will be charged additional shipping charges for all orders returned due to providing an incorrect address. 

Shipping to Canada:

  • Shipping charges and carrier are selected and calculated at checkout. 
  • Customers will be charged additional shipping charges for all orders returned due to providing an incorrect address. 

Alaska Chicks Company is not responsible for items lost, damaged, or stolen while in shipping via USPS, or any Canadian carrier, including after delivery.  Any such issues need to be addressed by the customer by filling an insurance claim at the post office, or other Canadian carrier.

Online Return Policy:

Most items may be returned within 30 days of delivery for a full refund of the product purchase price (shipping charges are not refunded). 

Product must meet following criteria for exchange (must be in brand new, re-sellable condition):


Customers are responsible for all return shipping charges and will be charged additional shipping for exchanges to be sent out (except if the exchange is a result of our error on your order or a defective item).  Additional shipping charges are based on the weight of the item being exchanged for.

Mail returns via USPS to: Alaska Chicks Company, 101 W Arctic Ave, Suite #4, Palmer, AK 99645

For in-store pickup returns/exchanges or any other questions regarding online orders: call/text 907-841-9994  or email

Contact us

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